Refund Policy


 


Who can get a refund?


Shopgetmore.com gives refund if payment is successful, and payment is credited to Shopgetmore balance but user is not able to get recharge.


How to request a refund?


Fill in the Customer Support form and mention clearly your current Shopgetmore balance and what problem you are facing with recharge.
Please note that banks take 3-5 days to process the refunds.


I made a payment, but my mobile did not get recharged. What to do?


Login to shopgetmore.com, go to My Account and check your Shopgetmore balance. If your payment is reflecting in Shopgetmore balance, click on "Recharge" button against the cell number. If payment is not added to Shopgetmore balance, Fill in the Customer Support form and mention the transaction reference number you got from the payment. All such requests will be processed within 24 hours and payment will be added to Shopgetmore balance.


What if I have excess Shopgetmore balance but I don't want to use it?


According to RBI regulation, it is not possible to convert wallet amount into currency, therefore, we cannot refund unless there is a problem with recharge.


Cancellation


All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Shopgetmore is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.


However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on info@shopgetmore.com or posting us a message on the Contac US page (optional) . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number Shopgetmore  shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.


 Shopgetmore.com is committed to process all refunds within 24 hours.
Please note that banks take 3-5 days to process the refunds.


For More Details
Please write us @ shopgetmore@gmail.com